Hampton Inn, Brockville
Hotel
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VerifiedThis Job Listing is posted by White Marble Immigration Services Inc. on behalf of Hampton Inn, Brockville.
Hotel Front Office Manager
About This Role
The Hotel Front Office Manager position at Hampton Inn in Brockville, Ontario, is a leadership role responsible for managing the daily operations of the hotel’s front office while ensuring a high level of guest satisfaction. The manager oversees front desk activities, supervises a team of 5–10 staff members, and ensures smooth coordination between departments such as housekeeping, maintenance, and administration.
Hampton Inn properties are known for a guest-focused and service-driven culture. Employees are expected to work collaboratively in a fast-paced hospitality environment where teamwork, professionalism, and attention to detail are highly valued.
Overall, this position offers a balanced mix of leadership, hospitality service, and operational management, making it a strong opportunity for experienced professionals seeking to grow their careers in hotel management.
Key Responsibilities
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions
- Perform front desk duties
- Implement marketing activities
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
- Manage events
- Organize and maintain inventory
- Maintain accurate records
- Assist clients with check-in procedures for accomodation and/or transportation
- Oversee and co-ordinate office administrative procedures
Required Skills
- MS Word
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Large workload
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Team player
Qualifications
- Bachelor's degree
- 3 years to less than 5 years
Benefits & Perks
- Free parking available
- On-site amenities
Powered by CareerOwl • Job ID: JOB-1072
About 1752118 ONTARIO LIMITED O/A HAMPTON INN , BROCKVILLE
Hampton Inn by Hilton, Brockville, is a franchise of Hilton Worldwide and operates as a hotel accommodation provider and guest services.
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