Hotel Services
Hotel
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Hotel Front Office Manager
About This Role
The Hotel Front Office Manager position at Hampton Inn in Brockville, Ontario, is a leadership role responsible for managing the daily operations of the hotel’s front office while ensuring a high level of guest satisfaction. The manager oversees front desk activities, supervises a team of 5–10 staff members, and ensures smooth coordination between departments such as housekeeping, maintenance, and administration.
Hampton Inn properties are known for a guest-focused and service-driven culture. Employees are expected to work collaboratively in a fast-paced hospitality environment where teamwork, professionalism, and attention to detail are highly valued.
Overall, this position offers a balanced mix of leadership, hospitality service, and operational management, making it a strong opportunity for experienced professionals seeking to grow their careers in hotel management.
Key Responsibilities
- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff
- Conduct performance reviews
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions
- Perform front desk duties
- Implement marketing activities
- Arrange for and oversee maintenance activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Establish work schedules
- Manage events
- Organize and maintain inventory
- Maintain accurate records
- Assist clients with check-in procedures for accomodation and/or transportation
- Oversee and co-ordinate office administrative procedures
Required Skills
- MS Word
- MS Excel
- MS Office
- MS Outlook
- MS PowerPoint
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Large workload
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Team player
Qualifications
- Bachelor's degree
- 3 years to less than 5 years
Benefits & Perks
- Free parking available
- On-site amenities
Powered by CareerOwl • Job ID: JOB-1072
About 1752118 ONTARIO LIMITED O/A HAMPTON INN , BROCKVILLE
Hampton Inn by Hilton, Brockville, is a franchise of Hilton Worldwide and operates as a hotel accommodation provider and guest services.
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