Retail Sales Supervisor

1. Supervision and Team Leadership

• Supervise and coordinate the daily activities of retail sales staff in the parts department

• Assign duties and prepare staff schedules to ensure adequate coverage and efficient operations

• Monitor employee performance and provide ongoing training, coaching, and guidance

• Participate in recruitment, onboarding, and performance evaluations of staff

• Ensure adherence to company policies, procedures, and established sales practices

2. Customer Service Oversight

• Ensure consistent delivery of high-quality customer service by all team members

• Address and resolve customer concerns, complaints, and product returns in a professional and timely manner

• Support staff with complex or high-value sales transactions and technical product inquiries

• Promote parts and accessories to meet departmental sales objectives

3. Inventory and Merchandising Control

• Oversee inventory levels and coordinate ordering to maintain adequate stock availability

• Ensure accurate receiving, pricing, labelling, and organization of merchandise

• Maintain orderly and effective product displays in line with retail standards

• Supervise inventory counts and investigate and resolve discrepancies

4. Ordering and Supplier Coordination

• Coordinate procurement of parts and accessories from suppliers

• Monitor outstanding orders and follow up on backorders and delivery timelines

• Authorize returns, exchanges, and warranty claims in accordance with company policies

• Communicate with suppliers regarding product availability and order status

5. Interdepartmental Coordination

• Liaise with service technicians and advisors to ensure timely availability of required parts

• Coordinate parts allocation for service and repair orders

• Work with sales staff to ensure parts and accessories are prepared for customer deliveries

• Communicate order updates and timelines to internal teams

6. Operations and Reporting

• Prepare and review reports on sales performance, inventory levels, and staff activities

• Support the efficient day-to-day operation of the parts department

• Ensure compliance with workplace health and safety standards